Returns and Exchanges
Our return policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.
Several types of items are exempt from being returned, particularly perishable goods (e.g., food, flowers, newspapers, or magazines).
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase (order confirmation).
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we'll send you an email to confirm we've received it. We'll also notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original method of payment within a few days.
Late or missing refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There's often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at: 📩 store-jewelheart@outlook.com
Exchanges
We only replace items if they're defective or damaged. If you need to exchange it for the same item, contact us at: 📩 store-jewelheart@outlook.com
Shipping returns
Before sending anything back, please contact us first — we'll send you a return label. 📦 Return shipping is free for you.