Frequently Asked Questions (FAQ)

🕒 How long does shipping take?
We need 2–4 business days to process your order. Delivery typically takes 7–14 business days, depending on your location.

🌍 Do you ship worldwide?
Yes, we ship our jewelry worldwide.

🔍 Will I receive a tracking number?
Of course! You'll receive your tracking number by email within 3 business days. If you don't, please contact us at: 📩 store-jewelheart@outlook.com

📦 Some items are missing from my order, what happened?
Some items may be shipped separately from different warehouses. No need to worry — the rest of your order will arrive shortly.

❌ I received a damaged product, what should I do?
We're truly sorry about that. Please send us a photo of the damaged item at: 📩 store-jewelheart@outlook.com We'll send you a free replacement right away.

⏳ I still haven't received my order, why is it taking so long?
International deliveries can sometimes be delayed at customs. We recommend checking your order status using your tracking number. If you're still unsure, reach out to us at: 📩 store-jewelheart@outlook.com

💸 Do you have a refund policy?
Yes. You can request a refund within 14 days of your purchase, as long as the item isn't on sale and is in perfect condition. See our Refund & Exchange Policy for more details.